Ripple Agency ("Ripple", "we", "us") is a marketing service run by Aeson McKay in Perth, Western Australia. This policy explains what personal information we collect, how we use it, and how you can ask us to delete it. We handle personal information in line with the Australian Privacy Principles.
What we collect
- Contact details you give us, such as your name, email, phone number and business name, when you enquire, become a client or work with us.
- Business account data from platforms our clients connect us to, such as Meta (Facebook and Instagram) advertising, Page and Instagram insights. This is mostly aggregated performance data like reach, clicks and spend.
- Enquiry and lead details submitted through ads or websites we manage for clients, which we pass on to that client.
- Basic website data such as pages visited, collected through cookies and analytics tools.
How we use it
- To run, report on and improve marketing campaigns for our clients.
- To respond to enquiries and manage our client relationships.
- To meet our legal and accounting obligations.
We do not sell personal information, and we don't use it for anything unrelated to these purposes.
Who we share it with
- The client a campaign or enquiry belongs to.
- The service providers we use to do our work, such as Meta, Google, Dropbox and our email and hosting providers, only as needed to deliver our services.
- Authorities, where the law requires it.
Some of these providers store data outside Australia.
Our Meta app
We use a Meta developer app to read and manage advertising, Page and Instagram data for accounts our clients have given us access to. We use this data only to manage and report on their marketing, and we don't use it to identify or contact individual Facebook or Instagram users.
How we keep it safe
We store information in reputable, access-controlled services and limit access to people who need it. We keep information only as long as we need it for the purposes above or as the law requires.
Your choices and data deletion
You can ask to access, correct or delete the personal information we hold about you at any time. To request deletion, email hello@rippleagency.com.au with the subject "Data deletion request" and tell us the name, email or account the request relates to. We'll confirm and complete deletion within 30 days, unless we're legally required to keep something, in which case we'll tell you.
If you've connected a Facebook or Instagram account to us, you can also remove our access in your Facebook settings under Business Integrations.
Contact and complaints
Questions or complaints: hello@rippleagency.com.au. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. The latest version will always be on this page.